SHIPPING

All of our products are shipped from Italy. Please allow up to 5 business days for your order to be processed and shipped.
Delivery will be made via express courier. Shipping prices and rates will be calculated automatically at checkout. An email with the courier link will be sent to you when the goods leave our warehouse.
International orders might be charged import duties and taxes by customs, which the customer is responsible for.

For any updates on your order / inquires about shipping please contact us at info@midnightclo.com , Monday to Friday, from 09:00 to 18:00. We will reply within 2 business days.

Once dispatched your order should arrive within the approximate timescales: 
Italy: Express shipping (1-2 business days)
Europe: Express shipping (2-5 business days)
Rest of the world: Express shipping (4-7 business days)

For shipments to non-EU or Brexit countries where the goods are subject to customs inspection, delivery times can vary from 5 to 10 business days.

Shipping duration may vary depending on circumstances of carrier and public holidays.

 

Duties & Taxes / Import Charges

Taxes and customs duties are not displayed on the cart page for orders destined for non-EU countries and Brexit. Our delivery service does not include any customs charges incurred upon entry into your country. Any customs, duties or tax charges must be paid for by the customer and will not be covered by MIDNIGHT.

 

Incorrect/missing/defective item

In case of an incorrect/missing/defective item, please contact us at info@midnightclo.com indicating the order number and the missing products or images of the incorrect/defective item.

 

Damaged or tampered packaging

Midnight is not responsible for any delays or damages to the products. If you receive a damaged or tampered package, we ask you to refuse the delivery or, if necessary, sign the inspection reserve. It is strongly recommended to photograph the packaging, before and after opening the package itself. If the products are damaged, please contact the courier.

Any issues related to the physical integrity, correspondence, or completeness of the received products must be reported within 2 days of delivery by sending an email to info@midnightclo.com

 

Customer's failure to collect

In the event of failure to collect the material stored at the courier's warehouses within 5 working days due to repeated delivery impossibility, the order will be automatically canceled, and the courier will proceed to return the package to our warehouse. In this case, the customer is required to reimburse Midnight for the double shipping costs (both the shipping to the customer and the return to our warehouse).

In case of refusal of delivery, or in case of impossibility to deliver the shipment for reasons not attributable to Midnight, the shipping costs for delivery and return of the goods and customs duties will be deducted from the refund.